RM - Support Home Page

Support HomeMy Support CallsKnowledge LibraryMy LibraryMy Computer
Welcome to Support - Your online home for technical support on RM's products and services.ASP Award Winner 2004, 2005 and 2006 - The Year's Ten Best Web Support SitesHDI Help Desk Support Excellence Team Award Winner 2007  How do I contact RM Support?



Support Portals
Community Connect 3
CC3 Applications Area
Community Connect 4
CC4 Applications Area
Kaleidos Learning Platform
RM Window Box
Internet
Computers for Pupils
Home Access Programme
Discuss with your peers
View the RM Communities forums

More Communities...
Back to school offers 2010!
Save the environment
Print smart and recycle
Reducing energy usage
Return your packaging
My Support
My Contracts & Warranties
My Email Subscriptions
My Equipment
Support Information
RM Support Services
Meet the Service Managers
Frequently Asked Questions
Third party contact list
Drivers & Downloads Directory
Guide to Support Online
Virus & Security
Events
Framework for ICT Support
Memory Selector Wizard
Support Services T&C (pdf)
RM Customer Insight


Username or Email:
Forgotten your username or password?
Password:

 or 
Remember Me:
What does this mean?

News ArticleVisit the Support Web sites here! - 13 May 2010
 

Our Support Web pages (portals) contain useful and important information such as the latest software updates and articles released. Click on the links below to visit the portal of your choice. 

                      

Check out the links on the right-hand side for even more portals...



News ArticleSupport Online Search Help - 27 Jan 2010
 Information on how to use the search engine within the Knowledge Library.


Technical ArticleWhat to do if you forget your logon details for the RM Support Web site - 02 Dec 2005
 Information on what to do if you cannot remember your username and password for the RM Support Web site.


News ArticleA Customer Insight - 25 Feb 2010
 A new way of providing feedback about our service using RM Communities and how to share your experiences with us.


Technical ArticleWhat is the serial number of my RM computer or server and where can I find it? - 22 Mar 2002
 How to find the serial number of your RM computer or server.


Latest News Articles


News ArticleProduct Overview - Netsweeper - 06 Sep 2010

Product overview for the Netsweeper filtering solution available to SWGfL users.



News ArticleProduct Overview - RM SecureNet Exam Edition - 02 Sep 2010

Product overview for RM SecureNet Exam Edition.



More News...


Latest Technical Articles


Technical Article"Fatal Error. Installation ended prematurely because of an error." - 09 Sep 2010

How to resolve "Fatal Error. Installation ended prematurely because of an error." when installing RM Colour Magic 3.1 and RM Starting Graph 2.1 on a Windows 7 computer.



Technical ArticleHow to delete the file aaskfdjvuosd.dhdkhsc - 09 Sep 2010

Procedure to delete the file aaskfdjvuosd.dhdkhsc created by MegaRaid Storage Manager utility.



Technical ArticleNo sound from RM Maths v4.1 after NetSupport School v10.5 is installed. - 07 Sep 2010

RM Maths no longer outputs sound when NetSupport software is installed.



Technical ArticleFAQ - Logging into RM EasyMail Plus causes system to freeze - 01 Sep 2010

Accessing RM Easymail via Microsoft® Internet Explorer® 6 causes the system to freeze.



More Articles...

RM Email Bulletin Service
RM Email Bulletin Service

Keep abreast of news, hotfixes and changes to RM's products and services, free and direct to your Inbox.

Latest Drivers & Downloads
DownloadNetsweeper Workstation Agent download
DownloadProcess for logging a Leeds Event Master ...
DownloadProcess for logging a John Ruskin Colleg ...

Have you seen... ... How 2 TV? Watch the videos on how to get the best use from our Support Web site.

Here are some adverts for our partners:


RM provides its end users with support for Microsoft Service Packs.
Top of Page Top of Page